Shipping policy
Shipping & Pickup Policy
At Sufna Gleams, we’re committed to delivering your jewellery safely, beautifully, and on time. Please find our shipping and local pickup options below.
Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Pre-order or custom items may take longer. Estimated timeframes will be noted in the product description.
Shipping via Australia Post
We deliver Australia-wide using Australia Post.
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | $10.99 (Free for orders over $200 AUD) |
| Express Shipping | 1–3 business days | $15.99 |
- Free Standard Shipping is available on orders over $200 AUD.
- Tracking details will be emailed once your order is dispatched.
- You can track your parcel at: https://auspost.com.au/mypost/track
Melbourne Pickup (Free)
- We offer free local pickup for Melbourne-based customers.
- Pickup Location: South Morang, VIC
- The exact address will be provided via email once your order is ready.
- Pickup is by appointment only.
Important Notes
- Please ensure your shipping address is correct. Sufna Gleams is not responsible for delays or lost items due to incorrect details.
- If your parcel is delayed or missing, contact us at sufnagleams@gmail.com and we’ll assist with tracking or lodging a query with Australia Post.
Packaging
All jewellery is thoughtfully packed in secure and elegant packaging to ensure it arrives in perfect condition and is ready for gifting.
For any further questions, please email us at: sufnagleams@gmail.com