Refund policy

Please choose carefully

We do not offer change-of-mind returns, including an incorrect selection or sizing choice. Please confirm measurements and details with us before ordering.

Damaged or incorrect pieces

If your order arrives damaged or contains the wrong item, please contact sufnagleams@gmail.com with your order reference and clear photos as soon as possible, preferably within 48 hours. This reporting request does not limit your rights under Australian Consumer Law.

Your consumer rights

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Where a consumer guarantee is not met, you may be entitled to a repair, replacement or refund as required by law. Any store credit offered is optional and does not replace a remedy you are legally entitled to.

Arranging a return

Contact us before returning a piece so we can confirm the next steps and return arrangements. Keep the item and packaging where practicable.